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These terms set out the rules that apply when you access idncesh, use your account wallet, and carry out transactions through supported payment methods including GoPay and ShopeePay. Access is available where local law and eligible regions permit — read each section so you know exactly where you stand before you proceed.
By accessing idncesh you agree to the conditions described on this page. They govern how your account is created, how your wallet balance is handled, and how transactions processed through GoPay, ShopeePay, DANA or OVO are treated within the platform. These terms are not a contract under any specific jurisdiction we name here — availability depends on local law and is valid only where permitted in your eligible region. We update these terms when the platform changes in a way that affects your account rights or transaction process. When that happens, the revised version is posted here and takes effect from the date shown at the top of this page. Continued use of your account after a revision means you accept the updated terms. If any part of a revision does not work for you, the right step is to stop using the account and contact our support team to close it correctly. Your account balance and any pending wallet transactions will be handled according to the process shown in your account dashboard at the time of closure. We aim to be clear about what each section means in practice — if any clause reads as ambiguous, reach out via our support channels and we will clarify in writing before you act on it.
GoPay transactions are processed within your account wallet under the payment conditions stated here.
ShopeePay transfers are subject to the same wallet rules and transaction limits shown in your account.
DANA deposits and withdrawals follow the account verification and processing steps described in this policy.
OVO transfers are covered by the same terms that apply to all supported e-wallet payment rails on this platform.
These terms apply to the four areas below. Each area has a defined boundary — knowing where one ends and another begins keeps your account interactions straightforward and avoids confusion when you need to raise a question with support.
All login sessions, account settings, wallet balances and security configurations fall under these terms. Actions you take inside your account — including updating contact details or reviewing transaction records — are governed by the conditions set out here.
Deposits and withdrawals made through GoPay, ShopeePay, DANA and OVO are subject to these terms. The limits, processing steps and verification requirements shown in your account at the time of the transaction are the operative conditions.
Game content supplied by studios such as Spadegaming, Habanero, CQ9, Bigtime Gaming and Joker is accessible through your account. These terms set out your right to access that content — they do not govern the game mechanics or payout structures, which are determined by each studio.
Payment processors, e-wallet providers and game studios operate under their own terms. Where their process intersects with your idncesh account, our terms describe only the account-side obligations. We do not speak for or bind third-party providers.
These terms are not one-directional. You hold specific, actionable rights in relation to your account, your transaction history and the data we hold. Reviewing a transaction record is straightforward: open your account dashboard after login and the full ledger — including GoPay and ShopeePay entries — is listed there with timestamps and status. If a detail on your account is incorrect, the correction path is inside account settings; for fields that cannot be self-edited (such as the registered mobile number), contact support directly and we handle it within the process described in the support section below. Raising a formal question about how these terms apply to a specific situation is also a right — you can do this in writing through our support channel and we respond with a written answer you can reference later. Requesting account closure is covered too. The steps and what happens to your wallet balance are shown in account settings; no undocumented fee is applied without prior notice under these terms.
Your full transaction history — including every GoPay, ShopeePay and DANA entry — is available in the account dashboard. No request to support is needed to access it; it is visible immediately after login.
Most profile fields can be updated directly in account settings. For fields tied to identity verification, contact support with the correction and we follow the verification process shown at that stage.
If a clause here is unclear in relation to your specific account situation, you can ask in writing. We reply with a written clarification so you have a record of the answer before you act.
Account closure is initiated from settings or through support. The wallet balance handling process at closure is described in the conditions shown on the closure confirmation screen inside your account.
When a policy question comes up — whether it is about a GoPay transaction, a wallet balance discrepancy or a clause you want clarified — the paths below connect you to the team that handles it. Each route is staffed to handle account and policy queries in the rhythm of Indonesia time zones, so a response arrives when you need it, not on a schedule built for other regions.
Open the chat widget from any page while logged in. State your account query and the relevant policy section — the team accesses your account record directly and responds in the same session.
For formal or written policy queries — including requests for clarification or correction of account details — email support gives you a timestamped written record of both the question and our response.
Many policy-related actions do not require contact. Transaction records, wallet status, account settings and the current version of these terms are all accessible directly from the dashboard after login.
These terms cover four operational areas that affect your account directly. Each area below describes what we do, not what we aim for in abstract — the detail is what you need to hold us to the policy.
The data you provide at registration — including the mobile number linked to your GoPay or ShopeePay wallet — is held in your account record. We use it to process transactions and respond to support queries. We do not share it with parties outside the scope of account operation and payment processing.
We use session cookies to keep you logged in across pages and to remember your last wallet method. You can clear cookies through your device browser settings at any time; doing so will end your active session and require a new login to continue.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, use the password reset path in the login screen immediately, then contact support to flag the session. We follow the verification steps shown in the account security settings before any credential change is confirmed.
Transaction and account records are retained for the period required by applicable operational standards. If you want to know what is held or request a change, contact us through the written support route — we confirm what we hold and follow the correction or deletion process described under your account rights above.
These are the questions we hear most often when members review the terms. Each answer is specific to how policy works on this platform — check the relevant section above for the full text if a question here leads to a follow-up.
Yes. All e-wallet transactions — including those processed through GoPay and ShopeePay — are covered by the wallet and transaction conditions in the details section above. The limits and verification steps shown in your account at the time of each transaction are the operative rules.
The revised version is posted here with the effective date. Continuing to use your account after that date means you accept the update. If you do not accept a revision, contact support to close the account — your wallet balance is handled according to the closure process shown in account settings.
Yes. The current version is linked from your account dashboard and from the footer of every page. You do not need to search for it — the link is in a fixed position so you can check it at any point during an active session.
Most fields can be edited directly in account settings. For identity-linked fields such as the mobile number tied to your registered e-wallet, contact support in writing and we follow the verification process shown at that step. No correction is made without identity confirmation.
Game content from studios including Spadegaming, Habanero and CQ9 is accessible through your account — these terms govern your right of access. The studios' own mechanics and payout structures are outside the scope of this policy. We do not speak for or bind third-party content providers.
Access depends on local law and is available only where your region and applicable regulations permit. Check the eligibility conditions shown during account registration — we do not make availability claims that override what local law requires in your area.